What methods of payment are accepted?
Bank transfer, Debit or credit card, or payment on delivery in cash or by cheque. Payment in cash or check is available in Italy only.
How do I place an order?
To place an order you need to be register and wait for the account to be approved. After placing items in the cart follow the steps at the checkout. After order is placed you will receive an email confirmation with the details of your order and payment instructions if paying by bank. We aim to ship all orders within one business day of being received. Or if paying by bank as soon as we receive the payment. Please allow a full business day for the bank transfer to appear in our bank account. You can send us the proof of payment to ship the order faster.
Can I order from abroad? In which European countries?
Yes only within Europe. The list of countries we ship to is visible at the customer registration page. If your country is not listed then please contact us to verify if shipping is possible. If you are based in the Netherlands, Austria, Spain or the UK then you can order from one of our sister companies. The link can be found on the contact us page https://www.multi-i.it/en/contact-us
How can I view the prices of products?
Only registered users can see the prices. Only customers with a commercial activity within the sector can register
Is shipping anonymous? How are the products packaged?
Shipping is not anonymous. All orders are shipped in non-branded cardboard boxes with details of the sender on the shipping label
Is it possible to track the parcel?
Yes, once your order is shipped you will receive a confirmation email from us and an email confirmation from the courier (GLS) with a link to track the parcel / estimated delivery.
How long does it take for an order to arrive?
24/48 hours in Italy. Outside of Italy delivery times vary.
Is there a minimum purchase amount?
€125 excluding iva (VAT)
How much does shipping cost?
€7 inc. VAT or free for orders over €250
What is the minimum purchase to avoid paying shipping costs?
Which courier delivers the parcels?
Is it possible to track the parcel?
Yes, once your order has been dispatched you will receive a confirmation email from us and a confirmation email from the courier (GLS) with a link to track your parcel.
Is it possible to send the parcel to a collection point?
It is possible to collect the package from a GLS branch. Please specify which branch when making the order.
Is it possible to make a return? How does it work?
Yes. You can return any item that is in its original condition within 14 days of receiving the goods. Please email us to arrange the return. If a product is received damaged or is defective then please contact us to arrange a refund or exchange.
How long does it take to get a refund for a return? How are refunds made?
Please allow 1-2 working days to process the return. A refund can be made by bank transfer or credit to be deducted from your next order.
How do I register on the site?
Fill in the details at the registration page including the details of your business activity.
How can I get in touch with you?
By filling out the contact us form, email firstname.lastname@example.org
Can I place an order if I am a private customer?
Unfortunately no, we only sell to business customers registered at the chamber of commerce in your country.
I have registered but I still don’t see prices?
A member of our team will verify your details and activate the account as soon as possible. Once activated you will receive a confirmation email.
I forgot my password, how do I reset it
You can reset your password via the following link
I have followed the instructions to reset my password but still didn’t receive the link?
Please check the spam folder in your email account. If the email isn’t there then please contact us.
A product is out of stock, how can I know when it will be available again?
On the product page click ‘Avvisami quando disponibile’ to receive an email notification when the product becomes available again. For further details please contact us
Do vaporizers come with a warranty?
Flowermate, Storz & Bickel, and Tsunami vaporizers come with a manufacturers warranty that can be activated after purchase by the customer. The details are found inside the box. The proof of purchase must be retained by the customer in order to activate the warranty / make a claim.
Do you have a physical shop where I can see products?
No we only operate online. However we attend several trade shows each year throughout Italy and Europe where you can