In accordance with the General Data Protection Regulation, below we provide you with information on how we process your personal data when you use our website www.multi-i.it, register, place an order or contact us.
Personal data are individual details of a specific or identifiable natural person. This includes information such as name, address, telephone number and date of birth.
I. Responsible under the General Data Protection Regulation
Company name: Multi-i
Address: Via dell'imbrecciato, 262 Rome
II. Purposes and legal bases of data processing
1. Informational use of the website
You can visit our website without providing any personal information. If you use our website for information purposes only, i.e. if you do not log in, register, place an order or otherwise provide us with information about yourself, we do not process any personal data, with the exception of the data your browser transmits to enable you to visit the website and the information transmitted to us in the context of cookies used for statistical analysis of the use of our website.
2. Technical management of the website
For the purposes of technical administration of the website, it is necessary to process certain automatically transmitted information so that your browser can display our website and you can use it. This information is collected automatically each time you visit our website and stored in the log files of our server. This information relates to the computer system of the calling computer. The following information is collected:
IP address of the user,
Date and time of access,
Access method (Get/Post),
Protocol (e.g. http),
Status (e.g. error messages),
Amount of data retrieved,
User's browser and operating system.
3 Active use of the website and conclusion of a contract
In addition to the purely informational use of our website, you can also actively use our website to order products, register for our newsletter or contact us. In addition to the processing of personal data described above in the case of purely informational use, we will also process other personal data required to process your order or to process and respond to your request.
In order to be able to process and respond to your requests, e.g. via the contact form or our e-mail address, we process the personal data you provide in this context. In each case, this includes your name and e-mail address so that we can send you a reply, as well as other information you send us as part of your communication.
If you order products on our website, you must first register with your personal data.
In doing so, we process the requested and submitted documents, which consist of the following documents (or parts thereof):
- Extract from the commercial register
- Commercial licence
- Personal data form
We will then process your personal data in order to accept and process your order and to be able to deliver the ordered products to you. In doing so, we process the information that you can see from the respective input forms (e-mail, company, name, address, telephone number, etc.).
Newsletter and promotional emails
Data processing when subscribing to the email newsletter
If you register for our newsletter, we process the data required for this purpose in order to send you our email newsletter on a regular basis.
Data use for e-mail advertising
If we use your e-mail address in connection with the commission and ordering of our products and you have not objected, we reserve the right to send you regular e-mail offers of similar products from our range. You may object to the use of your e-mail address at any time by sending a message to the contact option provided above or via a link provided for this purpose in the advertising e-mail, without incurring any costs other than transmission costs relating to basic rates.
4. Contact requests, conclusion of contracts and registration for events outside the website
If you make a contact request with us, conclude a contract or register for a free or paid event and this is not done through our website but through other communication channels (e.g. e-mail, telephone, in person), we process personal data that you provide to us as part of the conclusion of the contract or registration and that are necessary for the conclusion of the contract and the provision of our products or services, in order to establish, implement and, if appropriate, terminate our contracts/events with you, as set out below.
In order to process and respond to your enquiries, for example by telephone, by post or to our email address, we process the personal data you provide to us in this context. This includes your name and address information, e-mail address, postal address or fax number, in order to send you a reply. The same applies to other information you send us as part of your communication.
Conclusion of the contract
If you order our products against payment by phone, e-mail or in person, we process your personal data in order to accept and process your order and to provide you with the ordered products. In doing so, we process the information visible on the respective input forms (e-mail, address, title, location, first and last name, company, street/house number, postcode, city, country, telephone).
If we make advance payments, we reserve the right to obtain creditworthiness information from credit agencies on the basis of mathematical and statistical procedures in order to protect our legitimate interests.
To this end, we pass on the personal data required for a credit check and use the information received on the statistical probability of non-payment. Information on creditworthiness may include probability values (score values) that are calculated on the basis of scientifically recognised mathematical and statistical procedures. In this process, the customer's future risk of non-payment is inferred by means of a large number of characteristics, such as income, address data, employment, marital status and previous payment behaviour. The result is expressed in the form of a payment value (the so-called score). The information obtained in this way forms the basis of our decision on the establishment, implementation or termination of the contractual relationship. However, the choice of one of the offered payment methods does not depend on this information.
5. Data processing during the execution of the contract
During the performance of the contract, we process your personal data as follows:
Provision of services
To the extent necessary for the performance of the contract, we process personal data for the provision of services, e.g. to contact you, to coordinate appointments, to clarify questions and to provide services.
We use payment service providers and banks to process payments.
Compliance with legal requirements
We also process your personal data to comply with other legal obligations we have in connection with the performance of the contract. These include, in particular, retention periods under commercial or tax law.
We also process your personal data in order to be able to enforce our rights and enforce our legal claims. We also process your personal data in order to be able to defend ourselves against legal claims. Finally, we process your personal data to the extent necessary to prevent or prosecute criminal offences.
III. Categories of recipients
Initially, only our employees learn about your personal data. In addition, to the extent permitted or required by law, we share your personal information with other recipients who provide services to us in connection with our website. We limit the disclosure of your personal data to what is necessary, in particular to process your order. In some cases, our service providers receive your personal data as order processors and are therefore strictly bound by our instructions in processing your personal data. In some cases, the recipients act independently with the data we transmit to them.
Below we list the categories of recipients of your personal data:
- Shipping service providers for the delivery of ordered goods.
- Payment service providers and banks, if applicable, for processing your payment
- IT service providers for the administration and hosting of our website or the operation of our applications, IT systems
- Debt collection companies and legal advisors for the enforcement of our claims.
V. Scope of your obligation to provide data
In principle, you are not obliged to provide us with your personal data. However, if you do not, we will not be able to provide you with our website, respond to your requests or enter into a business relationship with you. Personal data that we do not absolutely need for the above-mentioned processing purposes are marked as voluntary information.
VI. Automated decision-making process / profiling
We do not use automated decision-making or profiling (an automated analysis of your personal circumstances).